Processing Your Order:

Upon order placement, we typically require 1 business day to process and dispatch your order from our Neuchatel, Switzerland warehouse. In certain cases, such as high sales volume or new design releases, this process may extend to up to 5 business days.

Delivery:
We use DHL or USPS for shipping to ensure your order arrives within 2-4 business days. Once your order is on its way, a shipping confirmation with a tracking number will be sent to you for online tracking.

Service Area:
Good news - We ship to all of Europe!

Returns:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact-ayguey-eu.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted.

Damages and issues:

please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable:

items certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). we also do not accept returns for hazardous materials, flammable liquids, or gases. please get in touch if you have questions or concerns about your specific item.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. as above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you’ll also need the receipt or proof of purchase.